Maintenance tickets and work orders, opened, routed, and closed in the field.
A request comes in, becomes a ticket, gets routed to whoever's doing the work, and gets closed from the unit — with the photos and the history in one record instead of scattered across texts and memory. Arbor Lane runs the whole loop, from the resident's first message to the tech's final photo, so nothing falls through the gap between "someone mentioned it" and "someone fixed it."
Month-to-month by default. No sales call to get started.
The whole loop, in one record.
- A request becomes a ticket. A resident reports a problem from their phone, with a photo, and it opens a ticket — assigned, tracked, and visible to the people who need it, instead of living in a text thread or a sticky note. Arbor Lane reads each request and sorts it for you, so it lands already triaged.
- It gets routed and worked. The ticket goes to whoever's closing it — an in-house tech, a vendor, the operator. They see what it is, where it is, and what's been tried, and they capture updates and photos in the field. Everything syncs when they're back on signal, so a tech in a basement doesn't lose the update.
- It closes where it started. The fix is photographed and the ticket is closed in the same record it opened in — so the history of every unit's repairs stays in one place, ready when you need to look back or show your work.
Every community fixes things. This is where the fixing gets tracked.
A tenant's after-hours text becomes a real, routed ticket instead of something you have to remember — so a landlord or a rental operator sees that a repair is handled without being the middle of every message.
Maintenance runs the same way across every property you manage, rental or association, under one login — so your team and your vendors work one system instead of a different process per community, and owners can see the work that's been done.
A board or its manager logs and tracks upkeep on shared amenities and common areas — the pool pump, the gate, the clubhouse — with the same ticket-to-closed loop, so common-property repairs have a record instead of living in one volunteer's memory.
Stop tracking repairs in your head. Track them here.
Every community has things that break and people who fix them — what's usually missing is one place where the request, the work, and the proof it's done all live together. Arbor Lane is that place. You can start the trial yourself, today, and have your first tickets opening, routing, and closing by the end of the afternoon — rental, managed, or association alike.
Rather talk it through first? There's a human on the other end
Month-to-month by default. No sales call to get started.
Less time on the busywork. More on the people.